Frequently Asked Questions
Here are answers to common questions about shopping with Primeocean LLC.
How long does order processing take?
Our normal processing time is:
1–3 business days
Processing includes order review, payment confirmation, preparation, packing, and shipment handoff.
What is your daily order cut-off time?
Our daily order cut-off is:
5:00 PM CT
Orders placed after 5:00 PM generally begin processing during the next applicable business day.
What are your business hours?
Monday through Friday
9:00 AM–5:00 PM CT
How long does shipping take?
After shipment, estimated delivery normally takes:
3–7 business days
Processing and shipping are separate periods.
What is the estimated total delivery time?
Under normal circumstances:
Processing: 1–3 business days
Shipping: 3–7 business days
Estimated combined timeframe:
Approximately 4–10 business days
Where do you ship?
We currently provide standard shipping within the United States.
Will I receive tracking?
When tracking is available, shipping information will normally be sent after the order has been prepared or transferred to the carrier.
Can I change my address?
Contact sales@primeoceann.shop immediately.
We will attempt to make the change before shipment, but changes cannot be guaranteed once fulfillment has begun.
Can I cancel my order?
You may request cancellation before shipment.
Please contact us as quickly as possible.
Once the order has shipped, it will normally need to be handled as a return.
What is your return period?
Eligible merchandise may be returned within:
30 days after delivery
Do you charge a restocking fee?
No.
Primeocean LLC does not currently charge a standard restocking fee for approved returns.
Who pays return shipping?
For a change-of-mind or customer-selection return:
The customer pays return shipping.
For a confirmed defective, damaged, or incorrectly shipped product:
Primeocean LLC covers reasonable return shipping costs.
What if my item arrives damaged?
Contact:
and include your order number plus photographs of the product and packaging where possible.
How quickly are refunds processed?
Approved refunds are normally processed within approximately:
3 business days after return approval
Your financial institution may require additional time to display the refund.
What if tracking says delivered but I cannot find my package?
Check entrances, parcel lockers, household members, building staff, and carrier notices first.
If the package remains missing, contact us with your order number and tracking details.
Where do I send returns?
Approved returns may be sent according to our instructions to:
Primeocean LLC
1913 Iris Dr
Columbia, MO 65202-1238
United States
Please contact us before mailing a package.
How do I contact customer service?
Email: sales@primeoceann.shop
Hours: Monday through Friday, 09:00 AM–05:00 PM CT