Refund policy

At Primeocean LLC, we want customers to feel comfortable purchasing from our online store. If an item is not right for you or arrives with a problem, this policy explains how returns, refunds, exchanges, and order cancellations are handled.

30-Day Return Window

Eligible products may be returned within 30 calendar days from the date of delivery.

To begin a return, contact:

sales@primeoceann.shop

Please include your order number, the item you wish to return, and the reason for your request.

We recommend contacting us before shipping anything back so that we can verify the request and provide the correct return instructions.

Return Condition

For a standard return, merchandise should remain in reasonably resalable condition.

Where applicable, returned items should:

Be unused or only reasonably inspected;
Be free from damage caused after delivery;
Be free from significant stains, odors, or alterations;
Include original accessories, components, manuals, and packaging when reasonably available;
Be accompanied by valid proof of purchase or an order number.

Opening a package to inspect a product does not automatically make the item ineligible for return.

However, products showing substantial use, misuse, unauthorized modification, or customer-caused damage may not qualify for a full refund.

Change-of-Mind Returns

Customers may return an eligible product because they changed their mind, ordered the wrong item, selected the wrong variation, or simply no longer want the product.

For these returns:

The customer is responsible for return shipping costs.

Primeocean LLC does not charge a standard restocking fee on approved returns.

Original outbound shipping charges, if any, are generally non-refundable for change-of-mind returns.

Damaged, Defective, or Incorrect Items

Please inspect your order shortly after delivery.

If you receive an item that is:

Damaged during shipment;
Materially defective;
Missing important components;
Different from the item ordered;

please contact sales@primeoceann.shop.

When possible, include photographs of the item, packaging, shipping label, and affected area.

If we confirm that the problem resulted from a product defect, shipping damage, or our fulfillment error, Primeocean LLC will cover reasonable return shipping costs.

Depending on the circumstances, we may offer:

Replacement merchandise;
Replacement parts;
An exchange;
A partial refund;
A full refund.

No Standard Final-Sale Restriction

Unless a particular product page clearly states otherwise before purchase, we do not maintain a general Final Sale category.

This does not prevent us from refusing a return where the product fails to satisfy the reasonable return conditions stated in this policy.

Refund Processing

Once an eligible return is received, we will inspect the merchandise.

Approved refunds are normally processed within approximately 3 business days after approval.

Refunds will generally be issued to the original payment method.

Your bank, credit card issuer, or payment provider may require additional time before the refund appears in your account.

Exchanges

When replacement inventory is available, we may assist with an exchange.

Depending on the circumstances, we may either arrange a replacement or ask you to return the original item and place a separate order.

All exchanges are subject to availability.

Order Cancellation

You may request to cancel an order before it has shipped.

Contact:

sales@primeoceann.shop

as soon as possible and include your order number.

A cancellation request is not considered complete until we confirm that shipment has been stopped.

Once an order has shipped, it must normally be handled through the regular return procedure after delivery.

Return Address

Approved returns may be sent according to our instructions to:

Primeocean LLC
1913 Iris Dr
Columbia, MO 65202-1238
United States

Please contact us before sending merchandise so that we can correctly identify and process your return.

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