Shipping policy
At Primeocean LLC, we want customers to know what happens between checkout and delivery.
The following shipping schedule applies to our standard U.S. ecommerce operations.
Shipping Area
We currently ship eligible orders within the:
United States
International shipping is not currently part of our standard shipping service.
Business Hours
Our regular business hours are:
Monday through Friday
9:00 AM–5:00 PM CT
Weekends and recognized holidays generally do not count as business days.
Order Cut-Off Time
Our daily order cut-off is:
5:00 PM CT
Orders submitted after 5:00 PM CT generally begin processing during the next applicable business day.
The cut-off time does not guarantee same-day shipment.
Processing Time
Normal order processing takes approximately:
1–3 business days
Processing can include:
- Payment confirmation;
- Order review;
- Inventory verification;
- Picking and packing;
- Shipping preparation;
- Transfer to the carrier.
Shipping Time
After your order has been processed and shipped, estimated carrier transit is:
3–7 business days
Therefore:
Processing time: 1–3 business days
Shipping time: 3–7 business days
A typical order may therefore require approximately 4–10 business days from normal processing commencement through estimated delivery.
Delivery estimates are not absolute guarantees.
Tracking
When tracking is available, customers will normally receive shipping information after the package has been prepared or transferred to the carrier.
Tracking may require some time to become active after label creation.
Shipping Cost
We ship to eligible addresses throughout the United States.
Standard shipping is free on every qualifying U.S. order. There is no minimum purchase. The shipping charge at checkout is $0.00 USD.
Free Standard Shipping applies to the merchandise on the order. Applicable sales tax is calculated separately and is not a shipping fee. This page, checkout, and our Google Merchant Center shipping settings are meant to show the same destination, cost, and timing.
Shipping Address
Please check your address carefully before submitting an order.
If you notice an error, contact:
as quickly as possible.
We will attempt to correct the address before shipment, but changes cannot always be guaranteed after fulfillment begins.
Shipping Delays
Carrier congestion, severe weather, natural events, transportation problems, address issues, seasonal demand, or other circumstances outside our reasonable control may affect delivery.
If we determine that an order cannot be shipped according to the timeframe we represented, we will handle the delay in accordance with applicable requirements. The FTC requires online sellers to have a reasonable basis for advertised shipping times and provides rules for situations where the promised shipment time cannot be met.
Lost Packages
If tracking indicates that a shipment may have been lost, contact us.
We may review carrier information and open an investigation where appropriate.
Confirmed losses may be resolved through replacement, reshipment, refund, or another appropriate solution.
Packages Marked Delivered
If tracking shows “Delivered” but the package cannot be located, please first check:
- The normal delivery area;
- Other entrances;
- Parcel lockers;
- Household members;
- Building staff;
- Carrier notices.
If it remains missing, contact us for assistance.
Damaged Deliveries
If an item arrives damaged, retain the product and packaging.
Please send photographs when possible showing:
- The shipping carton;
- Shipping label;
- Internal packaging;
- Damaged item.
Confirmed shipping damage will be handled under our Return & Refund Policy.
Multiple Packages
Orders containing multiple products may occasionally be divided into separate shipments.
Different packages may arrive on different days and may have separate tracking numbers.
Contact
Primeocean LLC
1913 Iris Dr
Columbia, MO 65202-1238
United States
Email: sales@primeoceann.shop