Privacy policy
At Primeocean LLC, we recognize that customers expect their personal information to be handled responsibly.
This Privacy Policy explains how information may be collected, used, disclosed, retained, and protected when you browse our online store, make a purchase, contact customer service, or otherwise interact with us.
Information We May Collect
Depending on how you use our store, we may collect information including:
- Name;
- Email address;
- Telephone number when provided;
- Billing address;
- Shipping address;
- Order information;
- Products purchased;
- Customer account information;
- Return and refund history;
- Communications with customer service.
We may also receive technical information automatically when you use the website, including:
- IP address;
- Browser type;
- Device information;
- Operating system;
- Pages or products viewed;
- Shopping-cart activity;
- Referral information;
- Cookie or similar identifiers;
- General interaction information.
Payment Information
Payments may be processed through Shopify and other authorized payment providers available through our checkout.
Payment providers may collect information required to authorize and complete transactions.
Complete payment-card credentials handled directly by payment providers do not need to be independently stored by Primeocean LLC.
How We Use Information
We may use personal information to:
- Process orders;
- Confirm payments;
- Prepare and ship merchandise;
- Send order and tracking updates;
- Provide customer support;
- Process returns and refunds;
- Prevent fraudulent transactions;
- Protect store security;
- Maintain business and transaction records;
- Meet tax, accounting, and legal requirements;
- Understand website performance;
- Improve products and customer experience;
- Provide marketing communications where appropriately permitted.
Shopify and Service Providers
Our online store may use Shopify and other third-party providers to support ecommerce operations.
Information may be shared when reasonably necessary with businesses providing services such as:
- Ecommerce hosting;
- Payment processing;
- Shipping;
- Fulfillment;
- Customer support;
- Fraud prevention;
- Email communication;
- Website analytics;
- Advertising or marketing services where enabled.
Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, tags, and similar technologies.
These technologies may help:
- Keep shopping carts functioning;
- Maintain account sessions;
- Remember preferences;
- Measure website activity;
- Improve performance;
- Detect fraud;
- Measure advertising effectiveness where advertising tools are enabled.
Customers may be able to manage certain cookies through their browser, device, or privacy controls offered through the store.
Advertising and Analytics
Primeocean LLC may use analytics or advertising technologies to understand website performance and promote products.
The specific providers used may change as the store develops.
If technologies involving targeted advertising or data-sharing functionality are enabled, we will use available privacy controls and update our practices where reasonably necessary.
Sale and Sharing of Information
Primeocean LLC does not intend to sell customer personal information solely in exchange for money.
Certain privacy laws may define “sale,” “sharing,” or targeted advertising more broadly and may include some advertising technology activities.
Where applicable law gives an eligible customer the right to opt out, qualifying requests will be handled accordingly.
Your Privacy Choices
Depending on applicable law, you may have rights to request:
- Access to certain information;
- Correction of inaccurate information;
- Deletion of eligible information;
- A portable copy of qualifying information;
- Withdrawal of consent where applicable;
- Opt-out of certain marketing;
- Opt-out of qualifying targeted advertising, sale, or sharing activities.
We may need to verify your identity before completing certain requests.
Information Retention
Personal information is retained only for as long as reasonably necessary for legitimate purposes such as:
- Completing transactions;
- Accounting;
- Tax compliance;
- Fraud prevention;
- Customer support;
- Returns and refunds;
- Dispute resolution;
- Legal obligations.
Different categories of information may have different retention periods.
Security
We use reasonable administrative, organizational, and technical measures intended to protect customer information.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
Children's Privacy
Our store is intended for a general consumer audience.
We do not knowingly seek to collect children's personal information in violation of applicable law.
Third-Party Websites
Our website may contain links to third-party websites.
Independent websites are governed by their own privacy policies and practices, which are outside our direct control.
Policy Updates
We may update this Privacy Policy when our technology, services, providers, or business practices change.
The current revision date will appear at the top of this page.
Privacy Contact
Privacy-related questions or requests may be sent to:
Primeocean LLC
1913 Iris Dr
Columbia, MO 65202-1238
United States
Email: sales@primeoceann.shop